Recently, several customers have asked me why the TV Stick they just bought often disconnects into the reboot screen. Some customers use TV Stick for the first time, and it is inevitable that there will be some small problems, but it is easy to solve, today we will explain in detail why this situation occurs and how to solve it!

We can troubleshoot by following these steps

  1. Usually, when you connect the TV stick the TV can work normally, but some customers have loose TV interfaces that can not be firmly connected to the TV stick, so there will be poor contact. To solve this problem is actually very simple, the general TV stick will come with a power adapter, we directly connect the TV stick to the adapter and access to the power supply, so it will not lead to a poor contact situation
  2. Of course it could be the TV stick itself, connect the TV stick to another device and use the power adapter. If it still doesn’t work, it’s the TV Stick itself, try to update the firmware, usually, the TV Stick comes with firmware upgrade steps, contact your supplier to find firmware upgrade videos and tutorials.
  3. If the TV set displays no signal, this is usually caused by an unstable HDMI cable connection, you can follow the following checking methods: firstly, check if the HDMI connection jack is correct, then re-insert or replace it with a new HDMI cable to try it out, and also check if there is any foreign object in the HDMI jack of the TV stick.

These are the solutions on this topic, I hope it helps you. If you want to know more about TV boxes, TV sticks, and remote controls, please contact us directly in the comments.