StrideBox Troubleshoting Q&A 1.3 Leave a comment

When the TV Has no Video or Audio Output

  1. Check if the HDMI cable of the TV is securely connected to the HDMI OUT port on the TV box.
  2. Check if the signal source on the TV has been switched to the one for the TV box.
  3. Check if the volume of the TV box, digital set-top box, or TV is appropriate.
  4. Reconnect or replace the HDMI cable. Check if the cable is securely connected or if the system fails to transmit signals because of malfunction.
  5. Connect the HDMI cable to another HDMI port on the TV or the TV box to another TV to confirm if the HDMI port can function normally.
  6. When connected to an amplifier, please confirm the power of the amplifier is on. Go to Settings > General Settings > Audio Settings > Switch to SPDIF.

Flickering TV Screen, or Noise or Color Problems on the TV

  1. Prevent the HDMI cable from getting tangled or close to other live cables as this may result in electromagnetic interference.
  2. Reconnect or replace the HDMI cable. Check if the cable is securely connected or if the system fails to transmit signals because of malfunction.
  3. Connect the HDMI cable to another HDMI port on the TV or the TV box to another TV to confirm if the HDMI port can function normally.
  4. Please use the HDMI cable enclosed with the TV box package.

How to Restore Default Settings?

You can restore default settings through the TV box interface, the composite key on the remote control, or the reset button on the TV box.

【TV Box Interface】 How to set: Go to Settings → About TV Box → Restore Default Settings.

【Composite Key on Remote Control】

  1. Reconnect the power cable of the TV box.
  2. Wait for 3 minutes after the power indicator lights up, aim the remote control at the TV box, and press “thumb-up”, “1”, “6”, “8” and “thumb-up” in order to reset the TV box. * When using the composite key, the pause between each press should not be too long.

Then the screen will show the system is deleting data and reboot to enter initial settings

【Reset Button on the TV Box】

  1. Check if the power indicator at the front of the TV box is ON (either the red or white indicator is ok).
  2. Prepare a thin needle to long-press the “Reset” button at the bottom of the TV box for about 3 seconds and release.

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