The remote control is an essential component of an Android TV box, allowing users to navigate menus, control playback, and access various features conveniently. However, encountering issues with a malfunctioning remote control can be frustrating. In this blog, we will provide you with a comprehensive troubleshooting guide to help you resolve common problems related to Android TV box remote control malfunctioning.

  1. Check Batteries:

The first step in troubleshooting a malfunctioning remote control is to check the batteries. Ensure that the batteries are correctly inserted and have sufficient charge. It’s recommended to replace the batteries with fresh ones and check if the remote control starts functioning properly.

  1. Remove Obstructions:

Sometimes, the remote control signals can be obstructed by objects in the line of sight. Make sure there are no physical obstructions between the remote control and the Android TV box. Move any objects that may be blocking the signal, such as furniture, plants, or other electronic devices.

  1. Clean the Remote Control:

Dust, dirt, or debris on the remote control’s buttons or infrared (IR) sensor can interfere with its functionality. Use a soft, lint-free cloth or cotton swab dipped in isopropyl alcohol to gently clean the remote control’s surface and buttons. Ensure the remote control is dry before using it again.

  1. Pairing and Resetting:

Check if your remote control needs to be paired or reset with the Android TV box. Refer to the user manual or manufacturer’s website for instructions on how to pair or reset your specific remote control model. Typically, this involves pressing certain buttons in a specific sequence or accessing settings on the Android TV box.

  1. Test with Another Remote:

To determine if the issue is with the remote control or the Android TV box itself, try using a different compatible remote control. Borrow one from a friend or use a universal remote control. If the alternative remote control works fine, it suggests that the original remote control may need to be replaced.

  1. Update Android TV Box Firmware:

Ensure that your Android TV box is running the latest firmware. Manufacturers often release firmware updates that address compatibility issues and improve remote control performance. Check the manufacturer’s website or the system settings on your Android TV box for any available updates.

  1. Contact Customer Support:

If none of the above steps resolve the issue, it may be necessary to contact the manufacturer’s customer support. They can provide further assistance, troubleshoot the problem, or guide you through any potential remote control replacement or repair options.


Encountering a malfunctioning remote control with your Android TV box can be frustrating, but with the troubleshooting steps outlined in this guide, you can hopefully identify and resolve the issue. From checking batteries and removing obstructions to cleaning the remote control and updating firmware, follow these steps to get your remote control back in working condition. If all else fails, don’t hesitate to reach out to the manufacturer’s customer support for further assistance.